We all throw time and resources at attracting new applications or building our pipeline.
There are always roles to fill, what else are you meant to do?
Well, it's easy to forget that every company has a huge store of candidates that they're ignoring. A group of people that "buy in" to the company, have been vetted by the team and have invested time in applying before.
We're talking about silver medalists.
While you only hire one person for every role, you might leave behind hundreds of unsuccessful applicants. In fact, data suggests that the average corporate role receives 250 applications, leaving 249 unsuccessful candidates.
Many of these people were probably qualified by your team but, for one reason or another, didn't stack up against the superstar you ended up hiring or dropped out of your process at some point.
"Qualification" could be as simple as getting to a certain stage of your process, or could require human judgment depending on your company.
Your team has spent a bunch of time and resources attracting, engaging and qualifying these candidates, instead of consigning them to a dark corner of your ATS, it makes a tonne of sense for you to stay connected with them.
If you can figure out an effective way to keep these people engaged, you can quickly turn your ATS into a goldmine of potential talent. Maybe we should call it a silver mine?!
To make sure silver medalists don't just sit in your ATS, you need a clear strategy to sort, prioritize and engage them.
Here's our 5-step framework for success:
With legislation like GDPR on the horizon, handling candidate data in a compliant fashion has become more important than ever before there are some pretty hefty fines in store for people who get this wrong.
To get all your ducks in a row, send an email to all silver medalists post-rejection, checking if they're happy for you to keep their information on file and asking them to "opt-in" to future communication.
It's a simple, yet critical first step.
Before you press "go" on your nurture campaigns, take the time to set expectations with candidates.
First and foremost, tell them _why _you want to stay in contact they're a great candidate who you'd love to consider for future opportunities etc. Then share what happens next: what kind of content are you going to send them, what channels are you going to contact them on is it just email, or SMS too?, what jobs do you think they could be a fit for down the line?
This might not seem significant, but it ensures candidates look out for your email in their inbox instead of being confused as to why a company that has just rejected them keeps reaching out.
Relevance is the single most important factor in effective candidate communication. Are the messages and content that you're sending silver medalists relevant for who they are, and what they're interested in?
Before you start firing out email campaigns, you need to segment your silver medalists into talent pools. This will make it far easier for you to send each candidate personalized information.
The best campaigns include a mix of company news, interesting content e.g. employee testimonials, invitations to relevant events, and relevant there's that word again job opportunities. This is a pretty valuable resource for anyone wondering how to build out an effective candidate engagement strategy.
Make sure you balance the frequency of your communication, no one wants to hear from your team every day. We've found that sending an email every 2-4 weeks is about right.
The data you have in your ATS might be static, but candidates certainly aren't. They're continually developing the skills and experience that will make them a stronger employee down the line.
If you want to effectively prioritize silver medalists then, you can't rely solely on the information you captured when they applied for a job. You need a way of keeping that data up-to-date.
There are a few different ways to do this:
You can ask candidates to "update their profile" on an annual basis so that they're considered for the right roles. This would involve sending a survey or a set of questions to each candidate
There are a couple of issues with this approach. Firstly, it relies on candidates taking time out of their day to fill out a form, probably not their top priority. Second, if you're not using a Recruitment CRM, it can be nigh on impossible to map the answers that candidates send you to your ATS. This means everything sits in spreadsheets and is probably never reviewed by your team.
You can also ask your team to track top candidates on LinkedIn, updating their information whenever they make a major career move. This works just fine but can be taxing for overworked recruiters.
The smarter way to deal with this issue is to leverage technology to keep profiles up-to-date. This is something we get pretty excited about at Beamery.
Beamery connects to your ATS, pulls in all silver medalists, and adds them to talent pools based on criteria like role, experience, and level of engagement.
Then the smart stuff happens:
We map every relevant data point communication, website behavior, application history, recruiter notes etc to a candidate's profile, and then tap into the social web to keep everything up-to-date.
This means that you always know exactly what a candidate is up to, whether they applied 10 days, or 10 years ago. All your data is always up-to-date.
Once you've worked out which people you want to stay in touch with, got their permission, and figured out what you're going to send and how you're going to keep profiles up-to-date, it's time to hit "go".
Make sure you track engagement carefully to see which type of content resonates with your audience and are open to switching up the frequency and style of your communication if you're not getting the results you need.
Talent teams of every size can find value in this ebook, but it is especially targeted at sophisticated teams who want to leverage the technology and candidate data at their disposal to create highly effective event programs. It contains an exploration of the different types of events and how to best use them, checklists for event set up, project management tips, collaboration, event follow-up, not to mention metrics and best practices for measurement.
Ben Slater leads marketing globally at Beamery. He typically writes about the future of work and talent transformation.
The way candidates interact with companies and apply for jobs has fundamentally changed.
"I'd rather interview 50 people and not hire anyone than hire the wrong person." - Jeff Bezos, CEO of Amazon
Who should you focus on: active or passive candidates?