Capacity Ghosts: Why the Billion-Dollar AI Pivot Dies in Human Silos
This paper explores why invisible capacity is now the single biggest barrier to AI value realization.
Enterprise AI investment is accelerating rapidly, yet enterprise outcomes remain stubbornly limited. This paradox is not explained by model performance, infrastructure readiness, or executive ambition.
It is explained by the mismatch between how work is actually performed and how AI strategies assume work is performed. This paper explores why invisible capacity — “capacity ghosts” — is now the single biggest barrier to AI value realization.